Project Info
The North Carolina Department of Health and Human Services’ (DHHS) NC FAST program is an enterprise approach to delivering family-centered benefits and services to the citizens of North Carolina through enabling case management technology. In 2008, DHHS selected the Cúram Business Application Suite as the underlying integrated case management solution for NC FAST. DHHS chose IBM Cúram as they recognized the advantages of using a proven COTS product specifically built for health and human services that could satisfy their needs with minimal customization. Cúram supports DHHS’s goal of a phased implementation that allows support for programs to be added incrementally while providing an enterprise foundation for the programs. North Carolina also recognized the value in having a rules engine that had the content for all the US SNAP, cash assistance and Medicaid programs out of the box, without development effort. At the completion of the six projects, IBM Cúram will be used for SNAP, TANF, Medicaid including MAGI and non-MAGI, child welfare, child care and adult protective services.
Overview
The 19 legacy systems—some dating from the 1980s—were not well suited to support the growing demands of economic benefits, adult care and aging services, child welfare, and health insurance reform, nor did they adequately share and integrate information. IBM-Cúram supports North Carolina’s vision for NCFAST by providing the following elements:
- Automated tools for workers to assess needs and determine eligibility
- Tools to help workers track cases and share information
- Comprehensive data for evaluating outcomes and ensuring accountability
At the completion of the six projects, IBM Cúram will be used for SNAP, TANF, Medicaid including MAGI and non-MAGI, child welfare, child care and adult protective services.